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PAS-X SERVICES
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| Maintenance and Hotline |
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Werum offers comprehensive service packages
(1st and 2nd level support) to assist customers during the productive use of PAS-X systems.
Our scope of services for maintenance and hotline includes:
- Availability of customer's system environment at Werum's
- Remote diagnostics
- Standardized procedures for error notification and processing
- Reaction times adapted to customer's operating conditions (for 2nd level support)
- Support for the user (e.g., support during ongoing operation, consulting)
- 24/7 availability of our hotline staffed with experienced PAS-X experts
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Overview